The intelligent customer-first platform for brands
Real-time service at scale for company's of all sizes. Create extraordinary branded CX journeys, accelerated by an integrated AI communication stack and the power of virtual and live agents.
OVERVIEW
CX firing on all cylinders
Our next-gen platform is built with the latest machine learning and state-of-the art generative AI. Expect lightning-fast solutions, meaningful experiences, and enhanced productivity.
Custom-tuned AI Model
A low-latency model trained on your data, driven by guardrailed LLMs to maintain high accuracy within your company policies, guidelines, and brand standards, constantly improving from a continuous feedback loop.
Squad of agents
Get the best of both worlds. Utilize 6k+ live agents along with virtual agents, logically transitioning between the two with a blend of precision and empathy.
On demand omnichannel assistance
Stay open 24/7 with support tools that work across all channels, from web to WhatsApp. Tailor interactions based on analyzed customer behavior data, strengthening your company’s skill set.
AI-enabled recruiting & training
Fast track your operations with the right candidates for your company through AI-enabled screening and onboarding, confidently and rapidly ramping them up with live reinforcement training for sustained skill development.
Uncompromising security
We prioritize your privacy and security by storing data on Google Cloud Storage (GCS) with robust encryption and strict access controls. Transmissions are encrypted, and our retention policy ensures secure deletion of customer data after 30 days, in compliance with privacy regulations.
6k+ support agents
Decreased AHT
Ultra low-latency
Live analytics
CAPABILITIES
A suite of AI-driven solutions
Our flexible, integrated features are template free and tuned to your company. Gain actionable insights and intelligently optimize your workforce to go the extra mile.
Managers
Custom-built command center
Eliminate the guessword of what's driving performance.
Managers can create their own dedicated display with AI-recommended actions, compiled stat views, agent live assistance, and anything else they need.
Managers
Natural language-driven live analytics
Turn AI-generated insights into action.
Crucial real-time information is displayed, from AHT to overall customer sentiment, and analyzed for productive agent training opportunities. Track KPIs through instantaneous feedback based on agent quality scores and product insights.
Managers
Workforce Management tie-in
Optimize shifts for happier employees.
Create fair and balanced schedules with automated shift assignment based on preferences and skillset, analyze patterns and track attendance for up-to-the-minute alignment with company needs.
Agents
Generative AI-powered conversations
Intelligently understand real conversation behaviors.
A multimodal chatbot deployed across both voice and digital chanels engages customers with ideal resolutions to unburden your team. And with call deflection, replace traditional phone systems for a streamlined queue.
Agents
Real-time agent assist
Less searching, more solutions.
Our Agent Assist gives the power of your entire knowledge base at their fingertips. AI-suggested responses tune into conversations to provide agents with the right information, ensuring they’re positioned for success and more engaged with customers.
Agents
AI-powered note taking
Accurately capture customer call information.
Free up agents' time for exceptional service by automating time-consuming tasks. Automatically input customer info, summarize calls with sentiment analysis, and maintain efficiency with a time-saving QA checklist.
INTEGRATION
Power from knowledge
Maximize efficiency and ensure confidence in new agents. Provide a comprehensive source of truth for agents, a complete optimization of their workflow, and accurate, on-brand answers for customers.
Seamless system integration
Easily integrate our platform into popular systems like Salesforce and Zendesk, securely linking to your knowledge base to expedite you into production. We shoulder the onboarding process, and offer direct tie-ins to your back-office systems for streamlined operations.
Automated ML pipelines
Improve the accuracy of your answers and speed up the time it takes to get there. By training our AI on your unstructured multimodal data using census-based QA and live categorization, you'll have automated workflows for fast issue resolution and more personalized interactions.