Lightbird Resource Hub
Insider knowledge
Eric Barnhart
Your brand strategy can be supercharged by AI
In the evolving landscape of customer support and business process outsourcing (BPO), a massive change is underway.
AI/CX deep dive
How AI can transform your customer experience in 2024
Recently, I went to return some chairs. Two sets of chairs, to be more exact. It was daunting given the sheer size of the items.
Guides
Why merging AI with human expertise is key for incredible customer service
The integration of AI into your customer service strategy has proven to be groundbreaking.
Industry News
Behind our new name
The journey to land (no pun intended) on the name 'Lightbird' became a testament to the seamless convergence of nature's brilliance.
Industry News
We are Lightbird
The customer care industry is an ideal one to be revolutionized by AI. Customers and agents should have a better working experience.